FAQ:
What should we bring?
Walking shoes, a hat, camera, biodegradable sun screen, sunglasses, swim suit and towel.
Tip for the driver is not included.
What kind of vehicle do we get? Does it have seat belts, insurance?
Vehicles must have Federal highway insurance, tourist plates, & passenger insurance by law. If we are caught without
it they take the vehicle. I can't speak for all companies but, the price of insurance is nothing compared to losing your van.
In addition all vehicles have a/c and seat belts. If you are less than 4 adults or a family of 4 we will use a car; for 4
adults or more we use a van. A van holds 10 passengers.
Is this only for the experienced snorkeler?
No, young children can enjoy the natural beauty of the cenotes and jungle. Beginner and first time snorkelers will be
accommodated as well as the advanced adventure-hungry. This is a tour for the young and old and an experience that will stay with you the
rest of your life.
Is there a deposit? What are the cancellation policies?
Yes, we need a deposit of 15% of the total. The cancellation policy is 12 noon the day before the trip. WHY? Because we need to book the vehicle for the day. If we
wait till 3 pm the day before to cancel the vehicle will have lost out doing services the next day. That is not fair to us or the driver who lives on tips.
If cancelled in time a full refund will be issued that day.Cancellation Policy.
Who do we pay the balance to?
On the morning of tour pay the balance to the driver in cash: US Dollars, Canadian Dollars (1=1), or Mexican Pesos (check with driver for current exchange rate).
Prefer to pay in full in advance? There is a3% service fee to do so, email us for instructions.
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