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FAQ:
Can I save a bit by taking a Public Tour with other tourists?
There is no public tour like this. This is a one-of-a-kind experience.
Where do we go for lunch?
Lunch is not included because there are so many places that the driver can suggest.
Since everyone tastes are different we thought we would leave it up to you!
What should we bring?
Walking shoes, a hat, camera, extra t-shirt, sun screen, sunglasses, swim suit/towel, and a little spending money. A small federal fee for bringing video cameras.
What kind of vehicle do we get? Does it have seats, insurance?
All vehicles have a/c. If you are less than 4 adults or a family of 4 we use a car and for 4 adults or more we use a van. The van holds 10 passengers. ALL passengers must have a seat belt. Therefore if you are 9 adults & 2 children you would need 2 vehicles. Vehicles must have Federal highway insurance & passenger insurance by law. If we are caught without it they take the vehicle. I can't speak for all companies but, the price of insurance is nothing compared to losing your van.
Is there a deposit? What are the cancellation policies?
Yes we need a deposit of 25% and the cancellation policy is 12 noon the day before the trip. WHY? Because we need to book the vehicle for the day. If we wait till 3 pm the day before to cancel the vehicle will have lost out doing services the next day. That is not fair to us or the driver who lives on tips. If cancelled in time a full refund will be issued that day.
Cancellation Policy.
Can you really swim in the cenote?
Yes of course.
Do we go to a check in area first?
No. You are picked up from your hotel and taken directly on the tour and dropped off at your hotel.
Who do we pay the balance to?
On the morning of tour pay the balance to the driver in cash: US Dollars, Canadian Dollars (1=1), or Mexican Pesos (check with driver for current exchange rate).
Can we stay longer in one place if we like?
Yes of course, it is your day!
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